Help Center - Frequently Asked Questions

Search for Answers to Frequently Asked Questions

About Us
When was your business established?
Our company is owned and run by Selwood Products Ltd, which was incorporated on 3 February 2004, company number 05032584.
Where are you based?
We have our warehouse pick-up points in UK (Nuneaton) and Ireland (Dublin).
How do i contact you via phone or email?
You can phone us on +44-800-069-8657 or email help@climbingframes.co.uk
Do you have any job vacancies?
Yes, we have vacancies. Please click on read more to learn about our current available positions.
Hassle Free Returns
We have served thousands of customers since our business was founded in 2004. Due to this extensive experience we understand that all customers are different. We also acknowledge that our products do not always meet expectations of 100% of people, so...
Privacy Policy
Climbing Frames UK is a trading style of Selwood Products Ltd. Selwood Products Ltd (hereinafter also referred to as "Selwood", "Selwood Products", "we" or "us") is responsible for the processing of your personal data that we receive or gather from you...
Cookie Policy
Learn about our usage of cookies as well as user’s consent as to the usage of tracking and third-party cookies. What are cookies? At various points on our website, we use "cookies". Cookies are small text files that are stored on your computer or...
Terms & Conditions
Who are we? We are Selwood Products Ltd, company registration number 05032584, VAT No GB823293729. We operate from our showroom and European distribution warehouse located at Unit 1, Purley Chase Estate, Pipers Lane, Nuneaton, Warwickshire CV10 0RG, ...
View all
Our Products
What is 'all-in-one' garden play equipment?
Kids 'all-in-one' garden play equipment is a name given to a garden structure, normally made from wood, which includes activities for children to climb and play on. These products are very popular because they encompass multiple traditional outdoor...
What is included with your garden play sets?
We include everything needed in your product. Our all-in-one garden playsets get delivered boxed and include all wood, hardware and accessories you need to complete your set. We also include a detailed and illustrated manual to guide you through assembly step-by-step.
Why don't you use Pine?
When used outside untreated pine will likely rot within a few years. To make pine last longer it needs chemical pressure treatment. We think this is fine for decking or fencing, but we'd rather not use it on something our kids touch so frequently.
What is a combination monkey bar swing?
What is a Monkey Bar Swing? Many of our Climbing Frames feature a combination 'Monkey Bar Swing'. This is a excellent feature saving you so much space in your garden. It combines a multi-rung monkey bar climber with a swing beam. Types & Sizes...
Can I add, remove or change my swings?
Our all-in-one play equipment is fully boxed and sealed, so we're unable to substitute swing accessories shown in pictures for different swings on delivery. However, our swings are designed to be easy to add, remove or change. So you can add, remove...
Are your products safety tested?
Selwood Products are renowned for our quality climbing frames, play systems and outdoor toys. With everything designed and tested to EN-71 and ASTM Safety Testing Standards, and manufactured to our own high standards we can guarantee you are getting ...
Are your climbing frames and swings suitable for older children?
Even after a child has started to grow up and approach double figures, our range of carefully designed swing and slide sets will still provide hours of play for your children. Our climbing frames are designed and tested to EN-71 safety standards, ...
Do you have climbing frames for toddlers?
Even the youngest children will love a climbing frame. Our range of carefully designed swing and slide sets will give hours of play to even the youngest children. Our climbing frames are designed for children aged 3+ years, therefore acting as the...
What is your warranty?
Our climbing frames us a type of premium cedar which make it an ideal wood for children's garden play equipment. It's soft to touch, but it's resistant to rot and insect attack, ensuring it's also durable. Key benefits include: Wood: Covered for...
What is premium cedar?
Our wooden climbing frames are manufactured from cedar. We strongly believe cedar is the best wood for children's wooden climbing frames. Cedar, renowned for its beauty, is nick-named "tree of life". This is due to it's health giving properties...
View all
Ordering
Is it safe to buy online?
Yes, we ensure that our website is protected with an SSL certificate, which encodes any data you enter on our website so it cannot be intercepted or deciphered by 3rd parties. We use both Braintree Payments and Paypal for payment processing, so your details are safe. We also work with 3rd party providers who regularly check our website to ensure it meets PCI DSS compliance.
Do I need to setup an account?
No, you do not need to setup an account. You have to provide your name, address, phone number and email when you purchase so we can process your order, deliver to you and warranty your product. We have a free online portal for customers if they wish to make interim or final payments, view or download their orders or invoices. View how to use the portal to make payments here.
How can I make a payment for a pre-order or quote?
It's quick and easy to make an interim or final payment on your pre-order. Simply login to your customer portal. If this link doesn't work please copy and paste https://www.selwood.com/portal/ into your web browser. If you haven't logged in before...
Do you advertise discounts and offers with coupon and voucher code websites?

We offer coupons, vouchers or discount codes for our customers who wish to buy for friends or relations. This enables grandparents, aunts or uncles etc to purchase a voucher for their relations to use against a full playset purchase. This works very well for families who wish to split a purchase.

We do not use any affiliate websites. We do not offer selwood coupon codes or selwood voucher codes through any 3rd party coupon or voucher code websites.

We do not participate in these schemes because most expect commission payment for bringing us customers. This means that it actually makes the cost of sale for us more expensive, thus pushing prices up for customers. We'd rather offer ALL our customers the best prices up-front.

Sadly we occasionally receive livechat messages or phone calls from customers who have been confused or misled due to seeing a code for our website on one of these coupon/voucher code platforms. We contact these businesses but unfortunately we are unable to stop all people false advertising.

Will I find your products cheaper elsewhere?

No, our products are unique to us. We work with the best manufacturers to develop unique and exclusive products, either in their brand name or ours.

This ensures you get the best value garden play equipment because it comes direct from the factory to our warehouse, ready for delivery to you.

What payment methods do you accept?

When you order online we accept all major credit/debit cards including Mastercard, Visa, Switch, Solo, Delta or Maestro.

We also accept PayPal payments, google pay and apple pay.

How do I know the play equipment will fit in my garden?

This is an exceedingly important question. We publish to product dimensions on both our category pages and on specific product pages. We also include layout dimensions in the product manuals which are available on the products page.

We would also always advise to leave a safety area around your playset of approximately 1.8m (6ft) to allow for movement around the set and help minimise injuries should children fall from the set.

Please contact us if you are in doubt.

Climbing Frame Finance - Our Top 5 Options
Many people consider the option of finance when choosing their children’s garden play equipment. Here we discuss the pro’s & con’s of paypal credit, credit cards, bank loans, interest free finance & our pre-order scheme. Paypal Finance Checkout...
View all
Delivery
Can you deliver to the Channel Islands (Jersey & Guernsey)?
Our courier can deliver to the Channel Islands (Jersey & Guernsey) but they do not go direct and use 3rd party couriers. Hence it can save you time and money going direct to the local courier ...
Do you deliver Climbing Frames to Northern Ireland?
Our specialist courier can deliver throughout Northern Ireland and also Eire. We have been selling and delivering climbing frames to Northern Ireland and Eire since 2010. We have got so many customers throughout Ireland we opened a warehouse and pickup...
Do you deliver Climbing Frames to Scotland?
Our specialist courier can deliver throughout mainland Scotland. We have been selling and delivering climbing frames to Scotland since we founded our company in 2004. We have got so many customers throughout Scotland we opened a distribution warehouse...
View all
Assembly
Do I need a safety surface around my garden play equipment?
Our play equipment is designed to be assembled directly onto your lawn. It can add Preparing and adding a safety surface can add up to be a significant extra cost, although some people think this is worth it for three reasons. Firstly it minimises garden maintenance (no lawn cutting).Secondly it ensures the play equipment can easily be used all year round because the ground drains water better and doesn't get damaged. Thirdly the risk of injury is minimised. Please read our full article to learn about different types of safety surfaces available.
Do you offer an assembly service?
Our products all come flat-packed with everything you need for DIY home assembly. We do not offer an assembly service ...
Do your climbing frames include ground anchors?
Yes, our wooden climbing frames include everything you need for a full and safe assembly ...
How do I Claim Missing or Damaged Parts
Need parts for your climbing frame or playhouse? We try our best to supply all of our products in pristine condition, but unfortunately due to the number of parts, size and weight of the products, on some occasions, damage may occur during shipping or...
Can I add, remove or change my swings?
Our all-in-one play equipment is fully boxed and sealed, so we're unable to substitute swing accessories shown in pictures for different swings on delivery. However, our swings are designed to be easy to add, remove or change. So you can add, remove...
Where can I locate/position my garden play equipment?
All our products are designed to be used in private gardens (not commercially) so they can be assembled on your lawn with minimum hassle. Here we discuss some additional points in more detail regarding the surface, safety area and neighbourly considerations...
How do you level play equipment?
The importance of having a level surface for any climbing frame is about safety, they are designed for level surfaces this doesn't mean like the centre court at Wimbledon or having to build a base for a wooden playhouse. However, children's...
Can I download my instruction/assembly manual?
Climbing Frame Installation Instructions Building any product out of a box can become a difficult and time consuming task if you don't have helpful and detailed instructions. This is exactly why all of our climbing frames come with illustrated instruction...
Do you offer video assisted assembly guides?
Click the button that relates to the part of the climbing frame you need help with. You'll be directed to a video assisted assembly guide with clear instructions. We'll help you have your Next Generation climbing frame fully assembled in no time. ...
How do I assemble the tube slide?
This guide is part of our 'video assisted assembly series' for our Next Generation Climbing Frames range. This page will guide you through the assembly of the Next generation tube slide. Including identifying the parts, assembling the slide and affixing...
View all
Maintenance
How do I Claim Missing or Damaged Parts
Need parts for your climbing frame or playhouse? We try our best to supply all of our products in pristine condition, but unfortunately due to the number of parts, size and weight of the products, on some occasions, damage may occur during shipping or...
Can I add, remove or change my swings?
Our all-in-one play equipment is fully boxed and sealed, so we're unable to substitute swing accessories shown in pictures for different swings on delivery. However, our swings are designed to be easy to add, remove or change. So you can add, remove...
What is your warranty?
Our climbing frames us a type of premium cedar which make it an ideal wood for children's garden play equipment. It's soft to touch, but it's resistant to rot and insect attack, ensuring it's also durable. Key benefits include: Wood: Covered for...
Can I download my instruction/assembly manual?
Climbing Frame Installation Instructions Building any product out of a box can become a difficult and time consuming task if you don't have helpful and detailed instructions. This is exactly why all of our climbing frames come with illustrated instruction...
How do I re-stain my climbing frame?
Why Apply Stain? All wooden garden products need care and maintenance. Things are no different with wooden garden play equipment. Learn how to quickly apply stain with our pro-tips! If you re-stain your wooden climbing frame or swingset as part...
When should I maintain my wooden climbing frame?
Wooden Climbing Frame Maintenance Your wooden climbing frames is designed and constructed from quality materials with your child's safety a key priority. As with all wooden garden products it will weather and wear. To maximise the enjoyment, safety...
What do I do if my swing set is moving or creaking?
If a swingset or climbing frame is twisting and creaking then it is normally caused by one (or both) of the following situations: The play set is not on a level surface. This means it has a slight amount of room to move. This is often accentuated...
View all
Copyright © ClimbingFrames.co.uk. All rights reserved. Unit 1 Purley Chase Industrial Estate, Pipers Lane, Nuneaton, CV10 0RG