Maintenance

Learn how to care for and maintain your wooden garden product(s) to ensure they last as long as possible.
How do I Claim Missing or Damaged Parts

Need parts for your climbing frame or playhouse? We try our best to supply all of our products in pristine condition, but unfortunately due to the number of parts, size and weight of the products, on some occasions, damage may occur during shipping or...

Can I add, remove or change my swings?

Our all-in-one play equipment is fully boxed and sealed, so we're unable to substitute swing accessories shown in pictures for different swings on delivery. However, our swings are designed to be easy to add, remove or change. So you can add, remove...

What is your warranty?

Our climbing frames us a type of premium cedar which make it an ideal wood for children's garden play equipment. It's soft to touch, but it's resistant to rot and insect attack, ensuring it's also durable. Key benefits include: Wood: Covered for...

Can I download my instruction/assembly manual?

Climbing Frame Installation Instructions Building any product out of a box can become a difficult and time consuming task if you don't have helpful and detailed instructions. This is exactly why all of our climbing frames come with illustrated instruction...

How do I re-stain my climbing frame?

Why Apply Stain? All wooden garden products need care and maintenance. Things are no different with wooden garden play equipment. Learn how to quickly apply stain with our pro-tips! If you re-stain your wooden climbing frame or swingset as part...

When should I maintain my wooden climbing frame?

Wooden Climbing Frame Maintenance Your wooden climbing frame is designed and constructed from quality materials with your child's safety a key priority. As with all wooden garden products it will weather and wear. To maximise the enjoyment, safety...

What do I do if my swing set is moving or creaking?

Our play equipment is very structurally stable if assembled square on a level surface. If you have sound and movement then over time this may cause excess wear. If your climbing frame is twisting and creaking then it is normally caused by one (or more...

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