Ordering

Learn more about how our website works and how to navigate our website. We also offer answers to questions regarding the payment and checkout options available to you.
Is it safe to buy online?

Yes, we ensure that our website is protected with an SSL certificate, which encodes any data you enter on our website so it cannot be intercepted or deciphered by 3rd parties. We use both Braintree Payments and Paypal for payment processing, so your details are safe. We also work with 3rd party providers who regularly check our website to ensure it meets PCI DSS compliance.

Do I need to setup an account?

No, you do not need to setup an account. You have to provide your name, address, phone number and email when you purchase so we can process your order, deliver to you and warranty your product. We have a free online portal for customers if they wish to make interim or final payments, view or download their orders or invoices. View how to use the portal to make payments here.

How can I make a payment for a pre-order or quote?

It's quick and easy to make an interim or final payment on your pre-order. Simply login to your customer portal. If this link doesn't work please copy and paste https://www.selwood.com/portal/ into your web browser. If you haven't logged in before...

Do you advertise discounts and offers with coupon and voucher code websites?

We offer coupons, vouchers or discount codes for our customers who wish to buy for friends or relations. This enables grandparents, aunts or uncles etc to purchase a voucher for their relations to use against a full playset purchase. This works very well for families who wish to split a purchase.

We do not use any affiliate websites. We do not offer selwood coupon codes or selwood voucher codes through any 3rd party coupon or voucher code websites.

We do not participate in these schemes because most expect commission payment for bringing us customers. This means that it actually makes the cost of sale for us more expensive, thus pushing prices up for customers. We'd rather offer ALL our customers the best prices up-front.

Sadly we occasionally receive livechat messages or phone calls from customers who have been confused or misled due to seeing a code for our website on one of these coupon/voucher code platforms. We contact these businesses but unfortunately we are unable to stop all people false advertising.

Will I find your products cheaper elsewhere?

No, our products are unique to us. We work with the best manufacturers to develop unique and exclusive products, either in their brand name or ours.

This ensures you get the best value garden play equipment because it comes direct from the factory to our warehouse, ready for delivery to you.

What payment methods do you accept?

When you order online we accept all major credit/debit cards including Mastercard, Visa, Switch, Solo, Delta or Maestro.

We also accept PayPal payments, google pay and apple pay.

How do I know the play equipment will fit in my garden?

This is an exceedingly important question. We publish to product dimensions on both our category pages and on specific product pages. We also include layout dimensions in the product manuals which are available on the products page.

We would also always advise to leave a safety area around your playset of approximately 1.8m (6ft) to allow for movement around the set and help minimise injuries should children fall from the set.

Please contact us if you are in doubt.

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Many people consider the option of finance when choosing their children’s garden play equipment. Here we discuss the pro’s & con’s of paypal credit, credit cards, bank loans, interest free finance & our pre-order scheme. Paypal Finance Checkout...

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