Climbing Frames UK is a trading style of Selwood Products Ltd. Selwood Products Ltd (hereinafter also referred to as "Selwood", "Selwood Products", "we" or "us") is responsible for the processing of your personal data that we receive or gather from you in connection with the use of our service on or via our European websites, according to the EU General Data Protection Regulation 2018 (GDPR).
Selwood Products understands the importance of keeping your information safe, private and secure. The privacy notice below details our commitment to keeping customers' details and information secure. If you notice we missed any crucial information you need, please contact us immediately.
Who are we?
We are Selwood Products Ltd, company registration number 05032584, VAT No GB823293729. We operate from our showroom and European distribution warehouse located at Unit 1, Purley Chase Estate, Pipers Lane, Nuneaton, Warwickshire CV10 0RG, United Kingdom. You can contact us by email email@example.com or call us on +44 (0)24 7639 7201
1. Collecting Personal Data
We use our technology to gather the following information:
- – Information that is collected automatically: As soon as you visit our websites, we collect and store certain information automatically. This information includes Internet protocol addresses (IP), the type and version of browser you are using, your operating system and platform, including the uniform resource locator (URL). We store this data in a completely anonymous way.
- – Information that you provide us with: Personal data you share with us in the course of contacting us or submitting an order remain completely confidential. This includes, for example, your contact data, including your name and surname, address, e-mail address, telephone number as well as your payment information, including your bank details and credit card information, invoice address.
2. Using Your Data to Process Your Order
We use the personal information that you provide us with as part of the order process, to deliver the goods, to arrange payment and to send you information about your order. We require the following data to do this: contact information including title, first name, last name, street address, postal code, city, country, email address, phone number.
3. Using Your Data for Advertising Purposes
Newsletter and product offers by e-mail
Advertising in the context of existing customer relationship
We use personal data you have shared with us in the process of purchasing a product or service to inform you about similar products and services from our product range and to request your feedback after the sale of a product or service, both by using electronic communication. We use Mailchimp (Mandrill) and Brightpearl for communicating with existing customers regarding orders. Use the following links to view their privacy policies:
The data used within these emails is stored on their servers. Selwood can view information related to emails that have been sent to you and confirmation that they have been read, information regarding your computer and Internet access, operating system and platform, date and time of the visit to the site and the products you have viewed.
Right to object
If you do not wish to receive further advertisement from us, you can object to such use at any time, by clicking on the unsubscribe link included in each advertisement message. Alternatively you can contact us requesting to be removed from our email list (for contact details see section 12, below).
4. Passing Your Personal Data on to Third Parties
We will never pass your data onto third parties for advertising purposes. We pass select data onto third parties to enable us to facilitate the fulfilment of your order. Only relevant data will be transferred. All data is sent using secure data transfer methods.
6. Website Chat & Messaging
We use JivoChat to communicate with visitors and customers on this website. JivoChat can be used to chat live with our specialist customer support team, or you can send us messages which will be answered and responded to by email. JivoChat are part of the Privacy Shield program. To view our certification page, please visit www.privacyshield.gov.
7. Web Analysis & Tracking
To continuously improve and optimize our service, we use CrazyEgg tracking technologies to statistically evaluate our website. We use this data to improve the Selwood online shop, and to improve and optimize our offers on an ongoing basis, which makes visiting our website more exciting for you.
We use Lengow to send our product data to third party websites, marketplaces and advertising platforms. Lengow tracking helps us to identify and evaluate these channels.
When visiting this website your browser provides information that is collected and analyzed. This is done using cookie technology and pixels that are included on each site. The following data are collected: request (file name of the requested file), browser type/version, browser language, operating system, internal resolution of the browser, screen resolution, java script enabled, Java on/off cookies on/off, color depth, referring URL, IP address (will only be collected anonymously and deleted immediately after use), time of access, clicks, order values, shopping carts and form content that is rendered anonymous (for example, whether a phone number has been specified or not).
None of this data can ever be directly attributed to you. The data collected is used to create anonymous or pseudonymized user profiles, which are the basis for web stats. The data that Crazy Egg & Lengow cookies collect is not used to identify visitors to this website at any time, nor is it merged together with any personal data related to the bearer of the profile, unless the user gives its unambiguous prior consent.
Crazy Egg & Lengow data collection and storage can be revoked at any time and will remain that way for the future. Please go to the following links:
Crazy Egg: https://www.crazyegg.com/opt-out
Lengow: Accept/refuse via your browser settings
Use each of the above-mentioned methods to remove cookies. Please note that you will have to do this again if you choose to visit our website again..
The data privacy policies of Crazy Egg & Lengow can be found at these websites:
Crazy Egg: https://www.crazyegg.com/privacy
8. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of Selwood Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.
Further information concerning data privacy can be found at https://policies.google.com/?hl=en
Our sites receive social plug-ins from the social network Facebook and Facebook Pixel, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The social plug-ins include the Facebook "Like" button, and the plug-ins are marked with a Facebook logo (thumbs-up icon) or are identified by the additional "Facebook social" plug-in.
When you access a website from our website that contains this type of plug-in, your browser establishes a direct connection with the Facebook servers and sends this data to Facebook. This is true regardless of whether you are a member of Facebook, whether you are logged in while visiting our site as a member of Facebook, or if you click the plug-in. If you are a Facebook member and are logged in at Facebook while on our website, Facebook will assign your visit to our site to your Facebook account, even if you do not click the social plug-in. But if you do click the plug-in, this information will be transmitted to your Facebook account and stored there. The nature and extent of information transmitted to Facebook data are beyond our control. Nor do we know in detail which of your data will be transmitted to Facebook, or for what purpose Facebook uses this data. This data includes your IP address, and Facebook's own information on the website you visited, the date and time of the visit and other browser-related information. If a visitor visits the Selwood website while also logged in on Facebook, their login ID will also be collected and processed, and Facebook will assign this visit to the visitor's Facebook account. You must log out of Facebook before visiting our website if you want to prevent the embedded Facebook social plug-in on our site from transmitting your data to your Facebook account. More information on Facebook can be found at this website: http://www.facebook.com/help/social-plugins/.
Refer to Facebook privacy policies for more information on the collection, storage and use of your personal data by Facebook, and the configuration options available to you to protect your personal information: http://www.facebook.com/about/privacy/.
If you do not want Twitter to assign your visit to our pages to your Twitter user account, please log out of your Twitter account first.
11. Protecting Your Data
We secure our website and other systems against loss, destruction, unauthorized access, modification or distribution of your data by unauthorized persons by implementing the appropriate technical and organizational measures. Furthermore, your personal data is transmitted to us in encrypted format. This applies to your order and when you log in as a customer. We use the SSL (Secure Socket Layer) coding system.
12. Right to Information and Right to Object
There is a right to information about your personal data that we store andthe right to rectification, blocking and deleting your stored personal data.
You have the right to object to the use or processing of your data at any time. You have the right to revoke any consent you have previously granted us regarding the use of your personal data.
If you wish to avail yourself of your right to information and/or the right to object to the use of your personal data, or any other questions about privacy, please send us an e-mail at: firstname.lastname@example.org or contact us by post:
Selwood Products Ltd
Unit 1 Purley Chase Estate